Privacy and Cookie Policy

Last Updated: December 20, 2025

1. Introduction

Welcome to HolyDIY ("we," "our," or "us"). We operate the website http://holydiy.com (the "Site"), an e-commerce platform that allows users to design and purchase custom phone cases. We are committed to protecting your personal information and your right to privacy.

By using our design tools, uploading images, or making a purchase on our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information necessary to process your orders, provide customer support, and improve our customization tools.

2.1 Personal Information

When you make a purchase or attempt to make a purchase, we collect certain information from you, including:

• Identity Data: Name, Username.
• Contact Data: Billing address, Shipping address, Email address, and Phone number.
• Payment Data: Partial credit card details (last 4 digits) or payment confirmation tokens.
  Note: We do not store full credit card numbers; transactions are processed by secure third-party payment gateways.

2.2 User-Uploaded Content (Custom Designs)

To fulfill your custom orders, we collect and store:

• Images and Text: Photos, graphics, or text you upload to our design tool for printing on phone cases.
• Design Metadata: Information about how you positioned or edited the images on the product.
• Privacy of Uploads: User-uploaded images are strictly used for the purpose of order fulfillment (printing and manufacturing) and customer service. We do not share your personal photos with unauthorized third parties or use them for marketing without your explicit consent.

2.3 Automatic Information

When you browse our store, we automatically receive your computer’s internet protocol (IP) address to help us learn about your browser and operating system, which assists us in fraud detection and interface optimization.

3. How We Use Your Information

We use the collected data for the following purposes:

• Order Fulfillment: To process payments, manufacture your custom phone case, and arrange for shipping and delivery.
• Customer Service: To communicate with you regarding your order status, design issues, or returns.
• Screening for Risk & Fraud: To screen orders for potential risk or fraud (in particular, checking IP addresses vs. Billing Addresses).
• Marketing: With your permission, we may send you emails about our new products and offers.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above.

• Service Providers (Manufacturing): We may share your shipping details and uploaded design files with our printing partners or manufacturing facilities solely for the purpose of creating and delivering your product.
• Payment Processors: We use reputable payment gateways (e.g., PayPal, Stripe) to process payments securely.
• Logistics: We share your name, address, and phone number with shipping carriers (e.g., USPS, DHL, FedEx) to deliver your order.
• Compliance: We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, or to protect our rights.

5. Cookies and Tracking Technologies

5.1 E-commerce Cookies

We use cookies to:

• Keep track of items in your Shopping Cart.
• Remember your Design Session so you don't lose your progress if you refresh the page.
• Recognize you when you return to our website.

5.2 Analytics and Advertising

We use tools like Google Analytics to help us understand how our customers use the Site. We may also use tracking pixels (such as Facebook Pixel) to measure the effectiveness of our advertising campaigns.

You can opt-out of targeted advertising by visiting:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

6. Data Retention

• Order Information: We maintain your Order Information for our records unless and until you ask us to delete this information, for tax and accounting purposes.
• Uploaded Images: We retain your uploaded images for a limited period to allow for re-printing in case of defects or re-orders. After 90 days (or as per server capacity), source files may be deleted from our active servers.

7. Security

To protect your personal information, we take reasonable precautions and follow industry best practices (including SSL encryption) to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

8. Age Restriction

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information or accept orders from children. If you are a parent and believe your child has provided us with personal info, please contact us for deletion.

9. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Ask that your personal information be corrected, updated, or deleted.
• Object to the processing of your data for marketing purposes.

To exercise these rights, please contact us through the contact information below.

10. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.